CERA is located at Level 10, 200 Victoria Pde, East Melbourne, 3002.

We are just a short walk from the Royal Victorian Eye & Ear Hospital, and easily accessible via Public Transport.

The closest train station is Parliament, which is a 10 minute walk from the office. Alternatively, you can take the Number 12 or Number 109 tram along Victoria Parade and disembark at Stop 13.

Parking is available at the Wilson Car Park located at 410 Albert St, or there is metered parking available in the streets surrounding the office.

Phone: +61 3 9959 0000
Email: cera@cera.org.au

Please note:

• Unfortunately, we cannot provide individual medical advice. If you have a question relating to symptoms, diagnosis and treatment of an eye condition, the best thing to do is discuss with your optometrist or ophthalmologist, who will be able to assist with advice and the best treatments specific to your individual situation.
• CERA does not run an ophthalmology clinic. We are a medical research institute and unfortunately cannot facilitate private consultations with patients. If you are wanting to book an appointment with one of our doctors, please contact their private clinics.

Phone: +61 3 9929 8201
Email: cera-hr@unimelb.edu.au

Media contact: Janine Sim-Jones

Phone: +61 420 886 511
Email: jsimjones@cera.org.au

CERA brings hope to people affected by vision loss and blindness.

Our staff and students are committed to the highest standards of ethical behaviour and research integrity.

CERA takes seriously all concerns, complaints, and allegations.

We want our trial participants, partners, donors, supporters, staff, students, and the wider community to feel comfortable in letting us know about any perceived misconduct and unprofessional behaviour.

This might be activity that you feel does not meet our values or breaches our codes of conduct or research integrity. This includes criminal activity, dishonesty and unethical behaviour, discrimination, bullying and harassment.

We encourage anybody with concerns to lodge a complaint through the Whispli platform.

A case manager is appointed for every issue raised. You remain anonymous unless you choose to disclose your identity.

We ask that allegations be made in good faith, confidentially and without malice.

We will keep complainants updated about the process.

If you have a concern about research conduct at another institution, it is best to directly go to that institution’s equivalent research integrity office.

For further information, visit CERA’s research integrity page.

View CERA’s Managing Potential Breaches of the Australian Code (2018) Standard Operating Procedure.

We are keen to hear about your positive experiences with CERA. We pass on the feedback to our dedicated staff, who work to bring hope to people affected by vision loss and blindness.

If you have a compliment, please email cera@cera.org.au